Refund Policy
Last updated: March 24, 2026.
This Refund Policy is a general policy page for consulting, AI implementation, automation, digital strategy, and related project-based services offered by Exelyon Group. Actual payment terms should also be stated in a written proposal, invoice, or service agreement.
1. General Rule
Because Exelyon Group’s work may involve strategy, consulting time, digital planning, drafting, custom workflows, implementation design, and project-based professional services, payments are generally non-refundable once work has been started, delivered, or reserved.
2. Deposits and Scheduling Fees
Deposits, retainers, discovery fees, scheduling holds, and kickoff payments are generally non-refundable unless Exelyon Group states otherwise in writing. These amounts reserve time, planning capacity, and project scheduling.
3. Completed or Delivered Work
No refunds will generally be provided for work that has already been performed, delivered, drafted, configured, reviewed, scheduled, or made available to the client, including but not limited to:
- consultation sessions, audits, and discovery work,
- proposals, planning documents, workflows, and strategy materials,
- website, automation, prompt, dashboard, or system design work,
- digital files, templates, page builds, and implementation assets, and
- custom research, customization, or project management time.
4. Milestone or Phase Billing
If a project is billed in milestones or phases, each completed milestone or phase is generally non-refundable once delivered or substantially completed. Future unpaid phases may be paused or cancelled according to the parties’ written agreement.
5. Subscription or Ongoing Services
If Exelyon Group later offers recurring advisory, support, hosting, monitoring, or ongoing service arrangements, cancellation terms, renewal terms, and any prorated refund rules should be specified in the applicable service agreement. In the absence of such terms, fees already billed for the current service period are generally non-refundable.
6. Exceptions
Exelyon Group may, in its sole discretion, issue a partial refund, credit, or alternative remedy in limited circumstances, such as duplicate payment, billing error, or an agreed cancellation before substantive work begins.
7. Chargebacks and Payment Disputes
Before initiating a chargeback or formal dispute, clients should contact Exelyon Group to attempt a direct resolution. Exelyon Group reserves the right to provide supporting records, communications, agreements, and evidence of work performed in response to payment disputes.
8. Contact
Questions about refunds or billing should be sent to: hello@exelyongroup.com